ORDERING

How do I place an order?

You browse for the goods you want, put them in your cart or basket, and then pay for them at checkout.

How do I cancel or change an order?

Simply contact us via WhatsApp, Email: sales@zutagroup.com or fill out this form:https://zutagroup.com/pages/contact-us-1

Accepted payment methods.

PayPal, Visa, Mastercard, Maestro, Google pay, Apple pay, American Express, Klarna, Shop Pay and Union Pay.

Sales tax

VAT is paid where the consumption of goods takes place.

SHIPPING & DELIVERY

Shipping options

We deliver ZUTA Group Products worldwide. The rates are as follows:

Shipping a pedal or accessory: 29$/29€.

Shipping an amplifier: 99$/99€.

We ship via: UPS, DHL, FedEx and Schenker

How long does the delivery/shipping take?

This can vary whether you are located in Europe or in another continent.

Within Europe, it usually takes 3-5 working days.
For other continents, it may take up to 15 working days.

How can I check my order status?

Upon each order progress, an email notification will be sent to you. Additionally, an email with the Shipping number will allow you to track the delivery progress.

RETURNS

How can I return a product?

On this link, you can read our return policy: https://zutagroup.com/pages/refund-policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, please contact us at info@zutagroup.com

Items sent back to us without first requesting a return will not be accepted. Please note that the return label should be organised by user/buyer. Return receiver /address is: ZUTA Group Datavägen 25, 436 32 Askim, Sweden.

Please read all details on the link above.

WARRANTY

How long is the warranty on the ZUTA Group products?

LIMITED WARRANTY (VALID WORLDWIDE)

ZUTA Group products carry a Lifetime Limited Warranty. Please read the details below.


Please carefully read this Limited Warranty. It describes the rights of the original end-user purchaser. All such rights are subject to the requirements, limitations, disclaimers, and exclusions in this Limited Warranty.

Product and Warranty Term
ZUTA Group (“ZUTA Group”) warrants to the original purchaser of the original Product (“Product(s)”) described in this document that such Products will be free from defects in materials and workmanship for the warranty term (the “Warranty Term’) set out below and subject to the limitations set out below. Each Warranty Term stated below begins on the date of purchase of the Product by the original end-user purchaser. The Warranty Term for a “Limited Lifetime Warranty” shall mean that ZUTA Group warrants that the Product will be free from defects in materials and workmanship for the useful service life of the Product.


Additional Eligibility Requirements

This Limited Warranty is not transferrable. This Limited Warranty applies only to those Products expressly described in this document. An eligible Product must be purchased new and used only as intended. Satisfactory proof of the date of purchase of the Product by the original end user purchaser must be provided.

Additional Limitations and Exclusions of Warranty
In addition to the other requirements, limitations, disclaimers, and exclusions contained in this Limited Warranty, this Limited Warranty also does not apply
to:

• any claim, loss, or damage due to misuse, alteration, abuse, neglect, accidental damage, improper application or attachment, improper or lack of maintenance, improper installation, or improper storage of the Product;
• any Product not serviced by a properly trained or certified technician using appropriate tools and procedures;
• any Product that was acquired as used (e.g., a Product purchased used);
• any claim, loss, or damage by anyone other than the original end-user purchaser of the Product;
• any claim, loss, or damage due to damage that occurred to the Product while in transit prior to the purchase by the original end-user purchaser; and
• any reconditioned Product.

Gothenburg Sweden – January 1st, 2024.


Disclaimer Of All Other Warranties
Except as otherwise expressly stated in this Limited Warranty, no other representation or warranty, express or implied, is made. ZUTA Group EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES.

Additional Exclusion/Limitation of Damages, Liability, and Remedy
In the event a Product contains a defect(s) in materials and workmanship and is covered by this Limited Warranty, ZUTA Group will provide a suitable replacement product at no charge. ZUTA Group reserves the right, at its sole discretion, to provide a monetary refund instead of a replacement. THE ABOVE-MENTIONED STATES ZUTA Group’s ENTIRE AND EXCLUSIVE LIABILITY AND THE ORIGINAL END-USER PURCHASER’S EXCLUSIVE AND SOLE REMEDY FOR ANY DAMAGES OR CLAIM MADE IN CONNECTION WITH THE SALE, PURCHASE, OR USE OF THE PRODUCT. ZUTA Group SHALL IN NO EVENT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, EXCEPT FOR THOSE SPECIFICALLY PROVIDED FOR IN THIS LIMITED WARRANTY, IF ANY. SUCH SPECIAL, INCIDENTAL, INDIRECT, AND CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, TIME LOST FROM WORK, LOST PROFIT, DOWNTIME, DAMAGE CAUSED TO OTHER COMPONENTS) ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.


Consumer Rights
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from Country to Country.


Warranty Claim Procedures
Warranty Claims must be presented to the dealer from whom the Product was purchased. In the case of questions, you may contact ZUTA Group at +46(0)708-20 33 10 or review our warranty policies online at zutagroup.com.

 

RESELLERS

Where can I find my local reseller?

Check our the Dealer Page:https://zutagroup.com/pages/dealers

VAT exemption B2B for all EU except Sweden.

To ensure VAT exemption, please contact us with your business VAT ID.